Email Support
Reach the right team directly:
BugReport@CryoStats.io, something broken?Features@CryoStats.io, ideas & requests
Admin@CryoStats.io, general inquiries
Frequently Asked Questions
Check our FAQ for quick answers about features, pricing, data privacy, and getting started.
Browse the FAQ →Terms & Privacy
Review our End User License Agreement and Privacy Policy for details on data handling and your rights.
Terms of Use · Privacy PolicyTips for Faster Support
When emailing us, including the following information helps us resolve issues faster:
- Your device and OS version (e.g., iPhone 15 Pro / iOS 18, or Mac / macOS 15)
- A brief description of what you expected to happen vs. what happened
- Any error messages or screenshots (redact any sensitive sample data)
- Whether the issue is reproducible and how to reproduce it
Feedback
CryoStats is free to start, with an optional Pro subscription for unlimited use. We'd love your feedback on what's working, what's not, and what features matter most to your lab. Email us at Features@CryoStats.io with any thoughts.
Arbitration Opt-Out
To opt out of the binding arbitration clause in our Terms of Use, send written notice to admin@cryostats.io (Subject: "Arbitration Opt-Out") within 30 days of first accepting the Agreement. See the Terms of Use for the full mailing address if you prefer to send notice by mail.